WARRANTY INFORMATION

Warranty Process

To make a warranty claim you must follow the procedure outlined below:

  1. Visit https://spark.permagard.com.au/warrantyclaim/ and follow the prompts to enter the following details. If you do have internet access, please call 1800 413 222:
    1. Enter your name, address, phone number/s, email, your vehicle make, model, registration number, VIN number, the name of the supplying dealer, the products you purchased, additional details and/or comments surrounding your warranty claim
    2. Upload your Warranty Treatment Form as well as photos of the damage or area of concern.
  2. Upon receipt of a completed and valid warranty claim form, Protection Brands will then provide you with a Claim Reference Number and arrange for an assessor to inspect the vehicle during normal business hours at a location nominated by Protection Brands.

 

NOTE: Your Warranty Treatment Form including this warranty and proof of purchase must be presented to the assessor at the time of assessment.

 

  1. Following the vehicle assessment and subject to it being a valid warranty claim, Protection Brands will arrange a mutually convenient time at a location nominated by Protection Brands to rectify the fault or damage.
  2. You must bear the cost of claiming this warranty including the cost of delivery and collection of the vehicle to and from the nominated location.